Why is my order late?

Modified on Wed, 21 Jan at 11:42 AM

We make every effort to get your order to you on time, but please keep in mind that it may take longer in some cases, such as:

  • During busy periods - when a sudden high volume of products needs to be shipped.
  • Essential maintenance – on rare occasions, we may need to make important system changes which affects how we manage orders. There may be delays around this time.
  • Bad weather – when it may be more difficult for products to be shipped around the country.

We will keep you informed by email on the progress of your order.

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