Completed Orders
- I'm missing items(s) from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- when will I receive my pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- My item is faulty / damaged If you've identified a fault with an item you ordered-For orders placed online - please contact our Customer Service ...
- Wrong item receiced If the item you received differs to what you ordered or expected:For orders placed online - Please contact our Custom...
Product Info
- Size Guide
- How do I find my size? Sizes vary with different brands and styles.We have a size guide that will show you clothing and footwear sizes to he...
- Why is the item price different to what I was expecting? You may be looking at a promotion price that has since expired.For online orders, we may occasionally adjust the pric...
- Product Information Most of our product information can be found on our website, when viewing the product page. This includes the images ...
- Item out of stock? We keep our website as up to date as possible with our latest stock. If you can’t find the item, size or colour you’r...
Placing Orders
- Where do I find my voucher code and pin? eVoucherIf you are using an eVoucher the code and pin can be found in the grey box in the email received. It will loo...
- I'm experiencing problems with my gift card or eVoucher If you are experiencing issues when applying a Gift Card or eVoucher, that can be due to a few reasons:Gift cards and...
- Why is my bank showing two charges for my order? We only take payment for an item after it has been processed. However, in the interim before processing, we will take...
- What is payment authentication? Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.Verified by VISA (VbV) ...
- What payment options are accepted? We accept most well known payment methods:AlipayAmerican Express (AMEX)Apple PayBancontactGift CardsGiropayiDEALMaest...
- Apply Gift Card, eVoucher or Credit Note Once you’ve added your items to the basket and selected your delivery option you will be taken to the payment section...