Completed Orders
- I'm missing items(s) from my order We’re sorry there’s items missing in your order.Before contacting our customer service team, please make sure to chec...
- I'm trying to return my order, but it's saying my order isn't found We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error...
- How can I get a VAT receipt? VAT invoices are sent to you when your order has been processed, this will be an attachment on your 'Order Processed'...
- when will I receive my pre-order item? Your estimated delivery date can be found on your Email 'Order Confirmation'. Sometimes the stock due date can change...
- My item is faulty / damaged If you've identified a fault with an item you ordered-For orders placed online - please contact our Customer Service ...
- Wrong item receiced If the item you received differs to what you ordered or expected:For orders placed online - Please contact our Custom...
- My item is incomplete (Missing parts) If your item has not arrived in a complete condition:For orders placed online - Please contact our Customer Service t...
- Why has my order/item(s) been cancelled? You're order may have been cancelled due to one of the following reasons:The items are out stock when it comes to pac...