Returns
- Can I cancel or make changes to my order? If you wish to cancel/withdraw your order within 14 days of receipt, please follow the link here.If your cancellation...
- I need to return an item bought online You have 28 daysto return your item You pay from €6.99 per return Once returned, allow14 days to be refunded ...
- Can I exchange an order? No, we do not exchange items.In the event you change your mind, you may be able to return an online item for a full r...
- Can I return more than one order in the same parcel? Please return each order separately and include any packaging that forms part of the goods with your valid proof of p...
- Have you received my returned item? Returns take up to 14 days from the date of return, to be received back and processed.You'll usually be able track th...
- The store staff refused my faulty item return All returns are inspected once received, this includes if you believe one of your items may have a manufacturing faul...
- I’m experiencing issues with the returns portal I'm struggling to loginWe're sorry to hear you are experiencing problems with our returns portal, please see below fo...
- Return - Bought in Store To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store...
- I’ve lost my store receipt If you no longer have your receipt or credit note for any reason, the store team may be able to reissue it for you.To...
- Can I return an online order to a store? Stores are only able to accept and process returns for items that were bought from stores.For returning items ordered...