I'm trying to return my order, but it's saying my order isn't found

We're aware some customers are experiencing issues with their orders not yet showing on our returns portal. The error may look similar to this after entering your details:

The problem is related to email address and phone numbers. Please be assured our technical teams are working on fixing this issue. If you're seeing the above error - please instead try to enter your Order Number and Post Code to view your order.

If the problem persists, we recommend you make alternative arrangements using your preferred postal service. To do so-

1. Please package up your parcel securely, ensuring the item is suitable to ship, with original packaging and labels intact.
2. Inside the parcel, please enclose a letter so the returns team can identify you and your order. On the letter, we need you to include your Order Number, Post Code and Reason for return.
3. Choose your preferred parcel service, and make arrangements for the parcel to be sent to the following address-

FRASERS GROUP
Customer Returns
Unit D,
Brook Park East,
Shirebrook
NG20 8RY

For peace of mind, we would also encourage you to use a tracked postal service and to keep your proof of return in case you need it later.

IMPORTANT: Returns are inspected when received back, please check our returns policy online if you're unsure.

Where can I find my order number? You can find this on the emails we send to you, or from your order history when you are logged in to the website.